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Exam Code: 3101
Exam Name: Avaya (Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Exam)
One year free update, No help, Full refund!
Total Q&A: 104 Questions and Answers
Last Update: 2013-12-26

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NO.1 A user is a new employee of ABC Co. and their manager supplies them with 9600 desktop IP telephone
and login information and tells the user to plug the cord into the jack near their desk. The user plugs in the
telephone, lifts the handset, but there is no dial tone and call cannot be made.
What should the user do? (Choose two)
A. Unplug the telephone and plug it back again.
B. returns the telephone because it is defective
C. Wait for the prompt for the extension number and password
D. Plug the telephone into another jack.
Answer: A,D

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NO.2 A Communication Manager Messaging user reports that someone is accessing their mailbox and
deleting messages.
Which logs would you check to see who logins into the mailbox and message status A. Administrators Log
B. Subscriber Log
C. Mailbox Log
D. Activity Log
Answer: A

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NO.3 Which command can you use to troubleshoot port network routing/tracing problems to devices greater
than six hops away?
A. tracert
B. trace-rout
C. List trace
D. /user/sbin/tracepath6
Answer: B

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NO.4 Communication Manager Messaging users are reporting that their message lights do not come on
when broadcast messages are delivered to their mailboxes.
How can this be resolved?
A. Set up the broadcast mailbox to automatically turn on message notification.
B. Change the subscriber broadcast permissions to "Both".
C. Change the system administration screen so that the broadcast message is delivered during the
"System Prime Time".
D. Have the user turn on message notification when the y creates the broadcast message.
Answer: C

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NO.5 An IP telephone is registered and has dial tone, but Telephones In the same work area work properly.
What Is the likely source of the problem?
A. Faulty gateway port
B. Incorrect dial plan
C. Station administration
D. Trunk group administrator
Answer: C

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NO.6 Which two SAT commands are useful in monitoring overall system performance